Technical Service

Thank you for contacting us! In order to help you in the best way we need you to provide us with some information… Please complete this form and we will proceed to give you the best service. Our technical service is unique to the DCU Tecnologic brand.

Deficiencies caused by knocks, improper handling, improper installation, breakdowns due to excessive humidity, electrical storm or extreme conditions, are not included in the guarantee.

Formulario SAT

* REQUIRED FIELDS

In Guarantee*

2 years for products purchased before 2022, 3 years for products purchased from 2022 onwards

Company or First and Last Name*

Collection address

Postal Code

Locality

Phone*

Email*

Type of article*

Serial No./Reference number*

For inverters the serial number can be found on the underside. For all other items please indicate the reference number on the box.

Date of purchase*

I want*

Where did you buy the product? (indicate full name of purchasing group or store/website)*

Detailed description of the fault and tests performed* (Minimum 50 characters)

If, based on the photographs, it is determined that the damage or fault is not covered by the warranty (impacts, moisture, etc.), a repair estimate will be issued and the collection costs will be borne by the customer.

Invoice or purchase receipt Choose file

Product photo in front Choose file

Photo of the product from the back Choose file

Additional photo: wall USB charger used with the cable, clearly showing the technical specifications (charging power, voltage, and amperage) Choose file

Other photos Choose file

I have read and accept the LOPD-LSSI conditions that apply to this website.

Upon receipt of this form you will receive a copy of your query with a tracking number

In accordance with Law 15/99, of December 13, on the protection of personal data, we inform you that the data provided in the forms of this website will be included in an automated file for your computer processing with a view to sending information commercial and general by electronic means. Likewise, we inform you that you can exercise your rights of access, rectification, cancellation • installation and opposition, in accordance with the terms established by current legislation, by sending a letter to DCU ADVANCE TECNOLOGIC SL, at the address: c / Industria, 34 • 17005 Girona (Spain)