Terms

All DCU Tecnologic products have a 3 years warranty period from the date of purchase and 6 months for batteries.

Deficiencies caused by knocks, improper handling, improper installation, breakdowns due to excessive humidity, electrical storm or extreme conditions, are not included in the guarantee.

Was the fault occurred due to any of these causes and warranty does not cover it?

Do not worry, your product can be repaired by our technical team. contact us at [email protected] 

Has your DCU product stopped working or it does not run properly?

Our customer service will proceed with the repair or exchange, if this is necessary.

Contact your wholesalers or retailer store where you purchased the product and they will provide service to you. (It is essential to present the original purchase documentation together with a brief description of the fault and all the accessories of the product).

In case you purchased the product from our website www.dcutec.com, write to [email protected] or phone: +34 972.244.105 and we will follow the same process.

Check our quality policy here

Not satisfied with your product?

If you are not satisfied with your purchase, you can return the item to us within 30 days of receipt. The return fees will be paid by the customer. You can send us your product with a note indicating the reason. We will not accept returns postage due. The return address is as follows:

DCU Advance Tecnologic
Carrer Jaume Pol i Perera 10
17005 Girona (Spain)

Only items purchased directly from the DCU Tecnologic online store www.dcutec.com will be accepted.

For products purchased from authorized wholesalers or retailers, contact them directly.

• In case of withdrawal, it is recommended that the returned items be in their original packaging and include all their accessories, manuals and documentation. Otherwise, according to current legislation and after assessment, the corresponding value may be deducted from the refund.
• Before returning the product, it is important to ensure that it is properly protected so that it does not suffer any damage during transportation.
• Products that show signs of misuse or handling will be examined and the corresponding value will be deducted from the refund.
• Returns made without a receipt can be rejected.
• Sometimes, you may need to include a video or photo of the defective product as proof to refund or replace the product.

What amount will be paid for the return of a product, if I purchased through DCU’s website?

The total amount of the returned item will be paid. If you have requested the collection of the product at your home, the collection costs of the total refund will be subtracted, amounting to €3.90.

You will receive the credit through the same payment method with which you placed the order.

How to make a return?

You can return a product a product purchased through the online store www.dcutec.com by sending an email to [email protected], at (+34) 972 24 41 05.

Please include the following information:

• Order number or receipt
• Video or photo of the product (if applicable)
• Full Delivery Address
• Contact phone number

WORLDWIDE SHIPPING

DCU Tecnologic is committed to shipping worldwide. We work together with the most reliable national and international transport agencies to ensure that your package arrives on time and safely

All orders will be processed and shipped directly from our distribution center in Girona, Spain or from Hong Kong. Please, note that orders may incur customs fees, which the customer must pay to receive his order.

NATIONAL SHIPPING

Orders will be shipped in 24-72h working days from receipt.

Orders received before 13:00, Spanish hour, will be sent the same day or the following working day. In case you want to send us to your own shipping company for the collection of the order, tell us in the purchase process.

For urgent shipments, we have an express service. Ask for prices at [email protected]